Delete Your Account

This page explains how to permanently delete your CHEQ account and the data associated with it. CHEQ is published by JMH Capital Group LLC (Delaware, USA). You do not need the app installed to make this request.

Option 1 — Delete from inside the app

If you still have CHEQ installed, this is the fastest route and takes effect immediately:

1. Open CHEQ and go to the Account tab.
2. Scroll to the bottom and tap Delete Account.
3. Confirm. Your account and associated data are removed right away.

Option 2 — Request deletion by email

If you have uninstalled the app or cannot sign in, email us and we will delete the account for you.

We confirm deletion requests by replying to the email address on the account, so please send the request from that address where possible. We respond within 30 days, and in practice much sooner.

What gets deleted

Deleting your account permanently removes:

• Your account record — email address, username, name, and password hash.
• Watchlist entries — every player, stat, and threshold you track.
• Saved slips and their legs, along with any games you follow.
• Chat messages you posted, plus any reports or blocks tied to your account.
• Followed teams and notification preferences.
• Usage records and your device push token, so notifications stop.
• Subscription event records held by CHEQ.

This is a hard delete, not a deactivation. It cannot be undone, and the data cannot be recovered afterwards.

What is retained, and for how long

• Nothing is retained for marketing. Your data is not kept or sold after deletion.
• Backups. Residual copies may persist in encrypted database backups for up to 30 days before those backups age out, after which they are gone.
• Records we are legally required to keep. Where law requires retention of a transaction record, we keep only the minimum required and only for as long as required.

Your subscription is separate

Deleting your CHEQ account does not cancel a paid subscription, because Apple — not CHEQ — manages that billing. Cancel it yourself before deleting, or you may continue to be charged:

• On your iPhone, open Settings, tap your name, then Subscriptions.
• Select CHEQ and tap Cancel Subscription.

Refund requests are handled by Apple at reportaproblem.apple.com.

Questions

See also our Privacy Policy for what we collect and your other data rights.