Delete Some of Your Data
You can ask CHEQ to delete specific data we hold about you while keeping your account. Want everything gone instead? Use Delete Your Account. CHEQ is published by JMH Capital Group LLC (iOS app) and JMH Entertainment Inc. (Android app).
What you can ask us to delete
- Watchlist and tracked stats — players, stats and thresholds you track, and games you follow.
- Parlay history — saved slips and their legs.
- Fantasy lineups and imported leagues — including the connection to a Yahoo league.
- Chat messages you posted, and reports or blocks tied to your account.
- Followed teams and notification preferences.
- Usage and app-open records kept by CHEQ.
- Profile photo and name (first and last name are optional).
- Your push notification token, which stops alerts on that device.
Screenshots you upload to read a bet slip are not stored. They are sent to our AI provider to read the slip and discarded, so there is nothing to delete.
Option 1 — Remove items yourself in the app
You can delete individual items in the app right now, with no request: remove a player from your Watchlist, delete a slip or a leg in Parlays, delete a lineup in Fantasy, unfollow teams and games, and remove your photo in Account.
Option 2 — Ask us to do it by email
For anything you cannot remove in the app, or to clear a whole category at once, email us. You do not need the app installed.
Send a message to support@cheqsports.com with:
- the subject line Partial Data Deletion Request
- the email address on your CHEQ account
- which items from the list above you want deleted
We confirm by replying to the email address on the account, so please write from that address. We respond within 30 days, and in practice much sooner. Your account stays active and you can keep using CHEQ.
What stays
- Your account itself (email, username, password), unless you ask to delete it too.
- Copies in encrypted database backups for up to about 3 months before they age out (nightly backups are kept as 14 daily and 12 weekly copies).
- Records held by providers that process data for us: PostHog (usage analytics), Sentry (crash reports) and Meta (ad measurement events, sent only with your tracking consent). Those follow each provider's own retention schedule. See the Privacy Policy.
- Subscription billing records, which Apple or Google manage, not CHEQ.
Deleted data cannot be recovered afterwards.
Questions
JMH Capital Group LLC (iOS app) and JMH Entertainment Inc. (Android app)
CHEQ
Email: support@cheqsports.com